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Title: Assistant Service Manager
Location: Charleston, WV
Job Desc/Summary: Assist and coordinate the activities of the branch's Service Department in order to obtain optimum efficiency, economy of operations and maximum profits. Maintain workflow including scheduling repairs, assigning of mechanics and determining priorities while maintaining work in process at acceptable levels.
Provide quotes and estimates of work orders for completion of job assignments. Develop and maintain ongoing positive relationships with key customers and communicate clearly with customers regarding repairs, costs and scheduling. Analyze and resolve work problems and assist workers in solving work problems.
Close work orders in a timely fashion and review and maintain work in process. Conduct timely follow-up on disputed work orders and establish regular follow-up with customers after completion of work order to assure profitability and customer satisfaction
Coordinate customer needs with Credit, Parts, Sales, Rental and Service Shop Departments. Continually strive to improve all daily processes including quality of product and customer satisfaction of field service.
Interpret company policies to employees and enforce safety regulations. Review job records and time card records.
Schedule all service vehicle repairs, inspections and service.
Required Qualifications: High school diploma or equivalent required, plus 3+ years' related manufacturer and/or distributor experience. Prior supervisory/foreman experience helpful, including training, scheduling, managing techs preferred. Technical competence with mechanical functions, specialized equipment repair and service writing; interpersonal skills, computer and systems proficiency required. Bachelor's degree or military training a plus.
Instructions: Please complete an online application via the link below and then submit resume and cover letter (include salary expectations) to the Human Resources contact provided.
Anderson Equipment Company
P.O. Box 339
Bridgeville, PA 15017