Online Parts Ordering

• Order parts any time, 24/7/365
• Receive a 3% discount on shipments within Anderson's territory
• Get FREE shipping on orders over $300 (some restrictions apply)
• Select from over 1 million part numbers
• You can enter multiple part numbers at once, copy and paste them from a spreadsheet or paste them from Komatsu CSS.
• The system will automatically look up supersedures if you enter an old part number.
• The system will show you alternative parts, used parts and remans where available.
• The system will display availability for all parts so you can gauge how quickly you can get them.
• The system will find parts even if there are punctuation discrepancies with leading zeros, dashes, etc.
• If you are disconnected while creating an order, the system will remember what you had and everything will be there when you return to the site.
• If you are logged into your Anderson account when working on your order, the site will remember your order even if you subsequently access your account from a different computer.
• Your historical Ship To addresses will be available on the Ship-To page so you can populate the Ship-To information with a single click.

Customer Parts Order Inquiry

• Under the Parts menu at the top of the web page, you will find a link to Customer Parts Order Inquiry which will show you the real time status of all of your parts orders including orders which were not entered through the website.
• Under Customer Parts Order Inquiry, you can also check the status of your parts shipments sent via UPS or FedEx.
• You can re-order parts from prior parts orders.

Customer Equipment Lookup parts & work order history, fault code events, oil sample analysis

• Under Parts/Customer Equipment or Service/Customer Equipment (which are two paths to the same page), you can see all of your equipment. Clicking on an equipment line will take you to a page where you can find additional information about the machine, including historical parts orders and work orders and recent fault code events. (Some fault code events include links to service manual pages.) You can also access your KOWA Oil Sample Analysis.
• You can re-order parts from prior parts orders or work orders.

Customer Credit Inquiry includes access to historical invoices

• Under Credit/Customer Credit Inquiry, you can see your real time credit status and invoices.
• You can search historical invoices based on Invoice Number, Purchase Order Number and Invoice Type (Parts, Rental, Service, etc.).
• You can see the PO#, invoice amount and real time open amount for each invoice.
• You can click on an invoice to view and print the archived copy in PDF format.